Marketers feel they are falling short on customer experience
Research finds that CMOs recognise the importance of customer experience, but are struggling to get it right
Research finds that CMOs recognise the importance of customer experience, but are struggling to get it right
Customer intelligence company Acxiom and MullenLowe Profero have partnered
While UK health and beauty retailers have vastly improved their ecommerce offerings during lockdown, their post-purchase customer experience (CX) lags behind that of other retail sectors.
Data from parcelLab has revealed that poor checkout experiences, including a lack of one-click or quick payment options, are losing retailers online conversions.
Leigh Gammons, Chief Executive Officer,
Julien Rio, Senior Director of Marketing at RingCentral, shares a two tired approach to help customer service succeed in the festive period.chrs
By Gareth Leeding, Executive Creative
Compared to previous years, the hospitality industry of 2020 is almost unrecognisable.The industry faces new challenges but also new opportunites for change
Five tips onhow to ensure your martech investment pays off by delivering a great cutsomer experience
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