Ohad Hecht, Emplifi CEO, shares tips on how marketers can capitalise on growing long-form video engagement.
Shellie Vornhagen, CXO at Emplifi, explores the trends that brands should be aware of that will impact customer experience on social in 2022.
90% of UK consumers would leave a brand they are loyal to after just two or three bad customer service experiences, according to Emplifi research.
Emplifi and Forrester Consulting found that less than 30% of brands prioritise customer engagement in their social commerce strategy.
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