In a recent survey, 81% of consumers said they would shun a retailer if they saw issues with their return process, writes Carmen Carey, CEO at Sorted…
Consumers want returns guarrantees before making a purchase
SCA will secure the checkout process but don’t overlook the impact on the rest of the journey.
SCA will secure the checkout process but don’t overlook the impact on the rest of the journey.
What factors have the most impact on a returns process and how can organisations optimise the experience to become a positive factor in the way they are perceived?
What factors have the most impact on a returns process and how can organisations optimise the experience to become a positive factor in the way they are perceived?
There are several types of malicious return fraud to watch out for, all of which are equally detrimental to a business’s bottom line.
Returns are a growing problem for retailers that continue to see them as an opportunity rather than a threat, says Julian Krenge, Co-founder and CTO at parcelLab.
Returns are a growing problem for retailers that continue to see them as an opportunity rather than a threat, says Julian Krenge, Co-founder and CTO at parcelLab.
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