The typical customer experience (CX) today looks radically different from what it was fifteen years ago, argues Carter Busse, CIO, Workato…Â
Research from Gamma Communications has revealed that over a third (35%) of the UK SMEs surveyed consider human-to-human voice calls to be their customers’ top communication choice, ahead of emails, online web chats and text…
AI chatbots have the ability to improve productivity of customer-facing teams, increase customer satisfaction through speed-of-service and reduce the workload on customer service teams, writes Colin Crowley, CX Advisor at Freshworks…
We explore the impact of SCA on the customer journey and how merchants can improve the customer experience, reduce friction, and boost revenue.
Janine Hunt of Kura explores some of the impacts that the metaverse will have on customer service and the customer experience… Â
One in three Brits would prefer to contact customer service via SMS or WhatsApp, according to research from Esendex…
Brian Atkinson, Vice President and General Manager at Five9, shares five 2022 predictions to help businesses stay ahead of customer expectations.
2020 has changed the landscape of UK business drastically, creating an extremely turbulent and stressful experience for employers and employees alike.
2020 has changed the landscape of UK business drastically, creating an extremely turbulent and stressful experience for employers and employees alike.
Julien Rio, Senior Director of Marketing at RingCentral, shares a two tired approach to help customer service succeed in the festive period.chrs
Julien Rio, Senior Director of Marketing at RingCentral, shares a two tired approach to help customer service succeed in the festive period.chrs