Janine Hunt of Kura explores some of the impacts that the metaverse will have on customer service and the customer experience…
One in three Brits would prefer to contact customer service via SMS or WhatsApp, according to research from Esendex…
Jules McGinlay, Head of Brand, PR and Comms at eDesk discusses whether or not customers are always right.
2020 has changed the landscape of UK business drastically, creating an extremely turbulent and stressful experience for employers and employees alike.
Julien Rio, Senior Director of Marketing at RingCentral, shares a two tired approach to help customer service succeed in the festive period.chrs
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