To garner an in-depth understanding of what your customer needs, thinks and feels, you must talk to your customers regularly, says Jochem van der Veer, Co-Founder and CEO, TheyDo…
In the ever-evolving landscape of customer relationship management (CRM) and customer experience (CX), brands are facing an array of challenges, writes Chris Smith, Principal Consultant for CX & Technology at Team ITG…
Customers today are weaving their online and offline shopping habits together, writes Stuart Russell, Chief Strategy Officer, Planning-inc…
Improving and investing in customer experience (CX) will be the main priority for over a third (40%) of all UK marketing decision makers in 2023, according to research from digital agency iCrossing…
Walgreens, AB InBev and GSK have stepped up their search for new tech partners through a series of £20k live innovation pitches taking place next month.
Five tips onhow to ensure your martech investment pays off by delivering a great cutsomer experience
