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Tourism Australia reappoints UM

Following a competitive tender process, Tourism Australia has confirmed the reappointment of UM Australia to handle its global media buying services across 15 key markets, including Australia. The appointment is for a five-year period from September 2021, structured as a three-year initial contract period with options for two further one-year extensions.

Tourism Australia’s Managing Director, Phillipa Harrison said, “Whilst international travel is on hold it is vital Australia stays top of mind in its key source markets so that when borders reopen audiences are primed to book an Australian holiday. Paid media is necessary to ensure that Australia maintains a visible presence in its key markets and having a strong global media strategy is more important now than ever before, particularly as we work towards rebuilding tourism as swiftly as possible. The international tourism market has always been highly competitive, but throughout the COVID-19 pandemic, we’ve seen consumer media consumption shift significantly and gaining cut through to the right audience is incredibly challenging, and as such our media placement needs to be both strategic and highly effective.”

Speaking about the appointment, Tourism Australia Chief Marketing Officer, Susan Coghill, said “We conducted a very thorough tender process and UM was the right choice for continued success. Their global strategy and demonstrated ability to adapt to an unpredictable environment will be instrumental to driving demand for Australia and supporting the industry’s recovery.”

The CEO of UM Australia, Anathea Ruys, said “I am immensely proud of our UM team in retaining the trust and partnership with Tourism Australia. This partnership is so very strong, having endured the most testing of circumstances that could not have been imagined 18 months ago. We look forward to the future with total enthusiasm and focus on Tourism Australia’s opportunities and audiences in all domestic and international markets.”