As accessibility regulations tighten across Europe and the US, citizens need fast, accurate answers to their queries, often in multiple languages, by voice or text.
To this end, Netcall, has acquired Jadu, a digital experience platform provider recognised for its accessibility-first approach. Jadu’s solutions are widely adopted by public sector and higher education organisations across the UK, North America and Australia.
Jadu helps organisations deliver accessible digital services through web content management, online forms and customer relationship management tools that require no coding. Their customers include Birmingham City Council, Edinburgh City Council, Wasatch County Government (Utah) and Carnegie Mellon University (Pennsylvania) and partners include Databank IMX, i3Vertcials and Naviant Inc.
The acquisition strengthens Netcall’s Liberty platform as a unified solution for customer engagement and automation. Combining Jadu software with Liberty enables public bodies and universities to deploy digital experiences that work for everyone, integrated with automation, to ensure compliance and future-proof digital strategies.
“We’re giving organisations a single solution to transform faster and deliver experiences designed for everyone,” insists James Ormondroyd, CEO at Netcall. “Together, we’re making citizen engagement smarter, faster and more inclusive, and we look forward to welcoming Jadu and unlocking new opportunities.“
