Why frictionless customer experience won’t help you build your brand
By Becki Hemming, Insights Strategist,
By Becki Hemming, Insights Strategist,
Tiffany St James is one of the UK’s most experienced digital transformation specialists, the founder of Transmute, co-founder of Curate42 and former Head of Public Participation for the UK Government. She is also NDA’s monthly columnist.
We’re currently dealing with the biggest retail shake-up in a century. Lockdown, isolation and staying local mean that new customer experience priorities are emerging.
How to ensure you benefit in the short and long-term from more sales, fewer WISMO calls and happier customers in the Covid-19 world
COVID-19 has rapidly driven online service providers to embrace innovation and prioritise customer experience to build more personal, engaging, and positive customer relationships
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