Interviews, insight & analysis on digital media & marketing

Technology

Where will VR take advertising?

Virtual reality (VR) is on the cusp of fulfilling its potential. So long a concept of science fiction, this immersive tool has been a long time coming, but it could well have been worth the wait, opening up a world of opportunity for businesses looking for new ways to engage their customers. So, how could VR change your marketing strategy?

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Strategy

Why you need a customer experience management (CXM) strategy

Customer experience, defined as the perception of a brand by a consumer, plays a decisive role in business success. Amidst a worsening economy and cautious belt tightening, creating a superior customer experience can help brands drive not just customer retention, brand loyalty, and brand advocacy, but also gain competitive advantage.

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Strategy

Nuanced research and insight hold the key to success with customers – here’s how

The past couple of years have presented a cocktail of uncertainty for consumer businesses.  2024 will not be much different – there is no let up for sales and marketing teams who will continue to be called upon to be commercial alchemists as the economy remains delicate.  The challenge will be to deliver maximum impact against tightening budgets, to not only keep existing audiences but to unlock new growth. 

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